Shipping Options
Occasionally, Royal Mail sometimes fail to deliver on time (even on guaranteed services) and in such cases, providing you can offer proof of delivery time, the postage may be reinbursable. We are not able, however, to offer any compensation for items not received in time as delivery is out of our hands. This applies to all of our postal services.
UK Standard First Class Recorded Delivery £3.95
Royal Mail quote between 1-3 working days for delivery and the delivery is not always guaranteed within this time so if you require a faster service, then please choose our Next Day Service.
Please note that any orders sent out on Friday are unlikely to be delivered on a Saturday. If you require it to arrive for this day, then I would advise you use our ‘Saturday Service’ instead.
UK Next Day Delivery (by 1pm) £5.99
Orders made before 2 p.m on Monday to Thursday, will be sent out the next day to be delivered by 1 p.m the following day within Mainland UK. If you require delivery by 9am, we also offer this service at an extra charge. Some of our products are made to order, therefore we require a day to make them. If you need the item urgently then please e-mail to check the earliest when we can post.
UK Next Day Delivery (by 9am) £17.00
Orders made before 2 p.m on Monday to Thursday, will be sent out the following day and are guaranteed to be delivered by 9.am the day after within Mainland UK
Mainland UK Saturday Delivery £9.99
Orders received before 2 p.m on a Friday will be delivered on Saturday with this service. Please e-mail in advance to check we are able to ship the product out this day.
International Shipping £8.99 Europe, £10.99 Worldwide
We ship Internationally using Royal Mail Airsure or International Signed-For, depending on the country and your requirements. Costs vary depending on your country. Please contact us for prices with order quantity and location.
Postal Q&A
Can I have my parcel sent to a different address?
Yes. Please make sure that after you have submitted your card billing address on the payment page, you then enter a preferred delivery address on the delivery section. We can then deliver to your place of work or any other known address (with the exception of PO Boxes) where someone is able to sign for it.
If you are paying by Paypal and they do not let you enter an alternative address, please e-mail us at the same time as placing the order to confirm the correct delivery address.
When will my order arrive?
Once you have received the confirmation e-mail stating that we have received your order and that payment has been taken, your order has been officially accepted and will be sent out within 48 hours unless you have chosen our Next Day service or the order was placed after 2pm on a Friday (in which case Monday will be the earliest delivery date). If the estimated time has passed and you have still not received your parcel, then please contact us for further assistance.
Please note that we use the Post Office for our deliveries and therefore once dispatched, all delivery dates (except where next day delivery has been paid for) are estimated. We are unable to take responsibility for delivery times and would recommend you choosing the Next Day service if you require your item urgently.
My order hasn’t arrived, what do I do?
Firstly, if you have received a card from an attempted delivery, you should contact the number on the card as soon as possible to arrange re-delivery or to collect the parcel from your nearest local sorting office after the specified time on the card. They usually ask you to leave 4-6 hours from when the card was left to give them chance to return and register the parcel.
Occasionally it happens that they may forget to leave a card or that the postman leaves it with your neighbour, expecting them to inform you that they have the parcel and again, not leaving a card explaining where it is. This happens more regularly than you might think, so please check with your neighbours first to ensure they are not holding your parcel.
Lastly, if you waited beyond the expected delivery times and the delivery hasn’t been attempted, please contact your local sorting office in case it has been returned there or contact Royal Mail on: 0845 774 0740
What Postal Services do you offer?
All our parcels are sent out First Class Recorded Delivery as our standard service, unless a next day or special service has been requested. Parcels sent this way are not guaranteed by the post office to arrive within a certain time scale and we are not able to track them. They usually quote anything up to ten days maximum delivery for this service, so if you require your parcel urgently, then please choose next day delivery service.
Please note that we accept no liability if delivery is not made due to the recipient not being available and therefore recommend sending your order to an address where someone will be able to sign for it. All deliveries are made Monday to Friday unless a specific Saturday postal service has been requested.