Terms & Conditions
By making a purchase or viewing this website, you agree to be bound by our terms and conditions which are as follows
Privacy Policy
At Masque Boutique we are committed to safeguarding and preserving the privacy of our visitors. This Website Privacy Policy has been provided by the legal resource www.diylegals.co.uk and reviewed and approved by their solicitors. This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.
Information We Collect: In running and maintaining our website we may collect and process the following data about you:
- Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
- Information provided voluntarily by you. For example, when you register for information or make a purchase.
- Information that you provide when you communicate with us by any means.
Use of Your Information:
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
- To provide information to you that you request from us relating to our products or services.
- To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
- To inform you of any changes to our website, services or goods and products.
- If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.
Storing Your Personal Data
In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.
Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, Sending such information is entirely at your own risk. No credit card data is kept on our files or within our systems.
Disclosing Your Information
We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:
- In the event that we sell any or all of our business to the buyer.
- Where we are legally required by law to disclose your personal information.
- To further fraud protection and reduce the risk of fraud.
Third Party Links
On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.
Access to Information
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.
Delivery
Please see our delivery information on the homepage main tool bar.
Lost Items
Masque Boutique takes no responsibility for shipped items that have been lost in transit. If the item, after 15 days, has been deemed as officially ‘lost’ by Royal Mail (as all items are shipped requiring a signature, this will include items that have been delivered yet not signed for or items undeliverable that have been misplaced in the depot) then we will issue a claim for compensation from Royal Mail and a full refund or replacement item will be sent to you.
Returns:
Under the distance selling regulations, you are entitled to a 7 day ‘cooling off’ period (which starts from the delivery date) in which you can confirm you no longer wish to keep our goods. You must inform us of your intentions to return the item within the 7 days or on the 7th day at the latest in writing, either by post or e-mailbefore posting. Postage for the return must be paid by yourself unless the item is faulty, in which case please return the item via 2nd class recorded postage (unless otherwise stated). General postage refunds will only be given at our standard rate and doesn’t include our 1st or Express services (such as Next Day by 9 or 1pm and Saturday delivery).
Please ensure that the item is then returned to us safely within 14 days, and that whilst in your possession, you will take every care and attention to ensure it remains in the same condition as it was delivered to you i.e. in the original packaging (where possible) and unused. Any item returned that is found to be damaged due to inappropriate packing, marked from make-up or mishandling, will not be elligible for a full refund. (this includes screwed up ties from having been worn, smelling of perfume or fragrance etc).
If you receive an item where the box has been visibly damaged upon delivery, please check the contents and if there is any damage, please note this on the form you sign. You then have 48 hours to report the damage to us and have the option of returning the item for a full refund or for the item to be repaired (or replaced if it is one of our regular lines).
Please note: Due to the delicate nature of these products, we would highly recommend that they are handled with clean hands and all make-up is removed prior to trying them on. Taking care this way will ensure any returns are not hindered from being classed as ‘worn’ if they are returned dirty for we cannot re-sell them once they are.
Bespoke Items:
Items that have been altered from an existing product on the website or a new item made to your personal specification are not liable for a refund and are exempt from the current returns policy.
Sale Items & ‘Slight Seconds’:
Items on the website that are sold as a sale item or as slight seconds, are exempt from being returned. This does not affect your statutory right.
Disclaimer:
We cannot be held liable for any claims, injury or damages resulting from anyone’s physical conditions such as allergies or sensitivities to materials used in making of these masks or any claims, injury or damages that might arise as a result of wearing these masks.
Copyright:
The copyright in any design, image and/or literature on this website shall remain the property of Masque Boutique and no rights to use the image or product in any way shall be granted except where express permission has been requested and granted in writing. Any breach of copyright will force us to take relevant action. We also claim intellectual rights on our products and ideas displayed on the website and on any ‘Blogs’ linked to the website.